Once your payment has gone through, you will be directed to a confirmation page. You will also receive a confirmation email along with an order summary in your inbox.

If you don't see an email within the hour of placing your order, please be sure to check your Junk and Spam folders as well before reaching out to Customer Service.

Unfortunately, your order cannot be edited or canceled once it's been confirmed. You are welcome to initiate a return or an exchange once you receive your order.

There are three ways in which we inform you about out-of-stock items in our catalog:

• If all sizes of an article are out of stock, a "Not Available" thumbnail will appear on the product image in the catalog. 
• If only certain sizes are out of stock, you will not be able to select them when adding them to your cart.
• If, in the rare occurrence, a product within your order is out-of-stock after your order is confirmed, you will be notified by email. You will either not be charged for the missing item, or you will be refunded the cost of the missing item. 

Payment can be made via debit or credit card, as well as through PayPal. We accept major card companies such as Visa, MasterCard, and American Express.

Your purchases on us.kidsaround.com are entirely safe. Payments are managed and confirmed by our third-party online payment specialist, Dalenys. Kids around and the Customer Service team have no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment information.

If your online payment is declined, we first recommend that you double-check the credit card information you have entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If your bank, card issuer, or PayPal confirms that there are no issues with your payment method, please contact our Customer Service Team.

Kids around delivers to mainland France, Corsica, Monaco, Spain, Italy, Portugal, Belgium, Germany, Austria, Romania, the United Kingdom, the Netherlands and the United States. Your order can be delivered to your home against signature within 4 to 9 working days* (Monday to Friday) after confirmation of your order. Kids around offers free delivery on orders over €110. For smaller orders, delivery by Colissimo costs €5.90 for home delivery. For Colissimo delivery to a relay point, delivery costs are 4.90 euros.

After your order has been confirmed, you will receive a shipping confirmation email with your tracking information within the week of ordering. You can follow your package using DHL with the tracking link within your shipping confirmation email.

If you purchased under a Registered Account, you can also track your order by logging into your Kids around account on our website.

If no one is at the address indicated when Colissimo attempts to make the delivery, depending on the delivery location, the parcel will be left in a safe place or a calling card will be left for you.

If a delivery notice is left in your letterbox, the driver will attempt to re-deliver the parcel (up to three times) or the parcel will be put on hold at a nearby Colissimo centre for collection. 

 If you are unable to collect the parcel within 10 days of the date on which the delivery notice was left, the parcel will be returned to us. You will then have to place a new order if you wish to receive the products in question.

You have 14 business days upon delivery confirmation to return an item. The article must be in perfect condition, in its original packaging, and accompanied by all accessories (tags, bag, extra gift, box, etc.). Please note that you are responsible for paying and creating the return shipping label.

Once the returned product is received and approved, we will refund you the cost of the product.

Just click "forgot password" on our login page. A new password will be sent to your account’s email address. Please be sure to check your Junk and Spam folders if you don’t receive the email within the hour of your request.

Your personal data, such as your address and phone number, is needed to process your orders. Unless we are given your explicit agreement, it will never be passed on to third parties. Under the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify, or object to any data about you. To exercise this right, please contact us by visiting the Contact Us page.

You can create a Wish List by clicking on the star icon at the top of your screen. To view the list the next time you visit the site, you will need to log in or create a new account. Please note that items in your Wish List are not automatically reserved for your account.