Shipping & Returns

Kids around delivers orders to mainland France, Corsica, Belgium, Spain, Italy, Germany, Austria, Romania, Portugal, the Netherlands, the United States, and the United Kingdom.

Home Delivery

€5.90 – Standard Colissimo Home Delivery
(Free for orders over €79)

Delivery to your home with signature required
2 to 3 business days* after order validation

Order Processing

Once payment has been validated, your order is forwarded to our logistics department, which takes the greatest care in preparing it.

Your order will then be handed over to Colissimo, and you will immediately receive a shipping confirmation email. This email will confirm the items shipped and provide your parcel tracking number, which can be viewed on www.colissimo.fr

Please note that due to the high volume of orders during sale periods, order processing times may be extended.

*Guaranteed delivery times apply to mainland France only (Colissimo Terms & Conditions).

Returns

Returns are free of charge. You have 14 business days from the date of receipt of your order to request the return of an item and obtain a refund.

Items must be in perfect condition, in their original packaging, and accompanied by any accessories (garment bag, gift item, box, etc.).

Online Return (Customer Account)

1. Log in to your account.
2. Under “My Account / My Returns”, select the order and items you wish to return.
3. Click “Request a Return”.
4. Print the prepaid return label and return form.
5. Pack the items, place the return form inside the parcel, and attach the label.
6. Drop off the parcel at a post office, in a mailbox, or with a partner retailer.

The refund will be processed within 15 days of receipt of the returned items.

Items purchased in-store cannot be returned through our e-shop.

Guest Account Return

1. Return Request

Customers must go to https://www.kidsaround.com/order-followup, enter their email address and order number, and will receive an email containing a “Make My Return” button that provides access to the return form.

2. Return Label Generation

Once the form has been submitted, the return label is generated and sent by email. The return form must be printed and placed inside the parcel.

3. Return Receipt and Processing

• Verification of the condition of the items (new, unworn, with tags attached)
• Verification that the returned items match the original order